Identifying a trustworthy, reliable, quality supplier – even for procurement experts in this industry – is a challenge. USDC is here to help our clients to simplify their procurement process and reduce risk throughout the process of acquisition while providing attractive pricing so our customers can improve their ‘bottom-line’.
Value-Based Procurement Approach
USDC’s procurement group takes our customers to the next level of procurement and purchasing by maximizing each transactional value for our customers. USDC is committed to promoting transparency and simplicity on every procurement project by eliminating steps or processes that waste time and money and do not create value.
USDC treats clients as partners
With a vision to build a sustainable customer-centric growth business model, we strive to help simplify our clients’ decision making processes, deliver high performance services and maximize value creation through efficient and transparent procurement management.
USDC takes procurement as value-creation
From communication to requirement generation to packaging to timely delivery to quality assurance, we take every step to serve our customers well. USDC takes responsibility for our clients’ value creation through our procurement management.
The USDC procurement team is close to our suppliers. Our experiences have been built up through supplying manufacturing needs over the years. We can promise that we will advance only good suppliers that will give the best value product to our customers.
Damaged or Lost Shipments
UPS, Fed-Ex Ground, other package carriers & Prepaid Truck Shipments (USDC carrier): Check your order immediately upon arrival. All damages must be noted on delivery receipt. All shortages and damages must be called into USDC at 1-909 923-8858 or e-mailed to custservice@USDC-usa.com within 7 calendar days or receipt of merchandise.
Truck Shipment (when you select the carrier): Check your order immediately upon arrival. All damages must be noted on delivery receipt. All damages and shortages must be called in to the trucker you chose within 7 days. All damaged containers and merchandise must be kept for your trucker to inspect. At that time, you will file a claim with your trucker.
Limited Liability: IN NO EVENT SHALL USDC BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES OR LOST PROFITS, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY ARISING OUT OF THE PURCHASE INCLUDING BUT NOT LIMITED TO LOSS OF ANTICIPATED OPPORTUNITY OR PROFITS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. USDC shall not be responsible for computer or electronic interruptions, mechanical or electrical breakdowns, strikes, labor slowdowns, war, terrorism, riots, severe weather conditions, natural disasters, acts of God or any other forces beyond the reasonable control of USDC, LTL shipments and other non-scheduled carriers, back ordered items, replacement orders, new accounts (first order), orders requiring credit review, and supplier manufacturing deficiencies.
Responsibility
The value of any defective product or material is our only liability. All specifications and technical data have been supplied by the manufacturer and are listed only as a convenience. We do not warrant or represent that the merchandise complies with the provisions of any law.
Catalog Errors
Although all information in USDC Catalogs has been carefully checked for accuracy, errors and omissions occasionally occur and therefore are subject to correction. We regret any inconvenience.
Compliance with Laws
Some products may be obtained from multiple supply sources located internationally and shipped directly to the customer without sending the item through USDC. Many states and localities have codes and regulations governing sale, offering for sale, distribution, construction, installation and use of products for certain purposes and/or containing certain regulated substances, which may vary from those in neighboring areas. USDC relies upon information provided by the supplier of these products to ensure they are compliant with the laws of the jurisdiction into which the product is shipped. The information provided by the supplier as to the ability of the product to be sold or distributed in any particular jurisdiction is believed by USDC to be accurate. USDC, however, shall not be responsible for how products are used or installed or for the product’s conformance to regional, state, or local codes or regulations. USDC does not guarantee compliance with any law and assumes no responsibility for how the items are used or installed. Customer has the sole responsibility for compliance with all applicable codes, regulations and laws and before purchase and use of the product must review and ensure full compliance with such codes, regulations and laws concerning the use or installation of the products.
Returns
Except as otherwise provided, no material will be accepted for return after 30 days from date of shipment. To return merchandise, you must call USDC at 909-293-8858 for a Return Authorization number. No returns will be accepted without a Return Authorization number. Include with your return a copy of your invoice or packing slip. All merchandise must be returned in their original packaging and condition. Any claims for discrepancies in shipment must be made within 7 days of receipt of merchandise. C.O.D. returns will not be accepted. Shipping charges for returned items must be prepaid. No return of altered or etched items. A re-stocking charge may be applied.
Cut-to-Length Products
Because of the special nature of the products, we will be glad to cut products to length per your specifications. We reserve the right to charge a service fee for difficult or multiple cuts per item. Cut-to-length products, however, are considered final sale and may not be returned for credit.
Independent Contractors
USDC and Customer are independent contractors and not principal and agent. Nothing contained in these terms and conditions shall be construed to create a partnership, dealership, re-seller, agency, employment or joint venture relationship. Customer will not have the right to bind or otherwise obligate USDC in any manner, nor will Customer represent to anyone that it has the right to do so.
Assignment
Customer shall not assign any order, or any interest therein, without the prior written consent of USDC. Any actual or attempted assignment without USDC’s prior written consent shall entitle USDC to cancel such order upon notice to Customer.
Intellectual Property
Customer shall have no right to copy or use any of the intellectual property of USDC or its suppliers without USDC’s permission. All materials contained in USDC Catalogs and USDC’s website are subject to the ownership rights of USDC and its suppliers.
Controlling Law & Venue
The provisions of the Uniform Commercial Code, as adopted in California, shall apply (except as expressly modified hereby) with no application of the United Nations Convention on Contracts for the International Sale of Goods. All transactions shall be governed by the laws of the State of California, without regard to any conflict of law principles that would require the application of the laws of any other jurisdiction, and venue shall be in San Bernardino County, State of California.
